Return Policy

Atlantean Globals Services' refund policy outlines the terms and conditions under which customers can return or exchange products and the process they need to follow.

 

Here's a breakdown of the key points in this refund policy:

  1. Quality Assurance: The company assures customers that they maintain high-quality standards for their products.

  2. Returns and Exchanges: The policy acknowledges that sometimes returns or exchanges are necessary, and the company is willing to assist with this.

  3. Initial Inspection: Customers are encouraged to inspect their package upon arrival to identify any issues.

  4. Contact for Issues: In the case of damaged, missing, or incorrect items, customers are instructed to contact customer service immediately to address the problems.

  5. Return/Exchange Guidelines: The specific guidelines for making a return or exchange are outlined:

    a. Get in Touch: You should contact our customer service within 30 days of getting your order to find out where to send it back. We can't accept returns that aren't authorized.

    b. Quality Concerns: We only take back items if they have quality problems. Small differences in color or size are expected.

    c. Item Condition: The stuff you send back should be in the same condition you got it, not used, unwashed, and with the original tags still on. If it has makeup, deodorant, or perfume marks, we might not be able to accept it.

    d. Returning Items: It's best to use your local post office to send back your items and avoid extra fees. If they get lost or damaged on the way, it's your responsibility, so make sure you have the tracking number. We don't take packages that need to be paid for when they arrive.

    e. Getting Things Done: Once we get your return, we'll email you and sort out the exchange or refund within 7 business days.

  6. Contact Information: Please, we have provided our service contact email, which is info@atlanteanglobals.com, and remind you not to return items to the address listed on the website.

 

It's important for you to carefully read and understand the refund policy before making a purchase.

Additionally, we will do everything we can, to adhere to our stated policies, to maintain your trust and satisfaction.